Unified communications and collaboration (UCC) rose to prominence as a strategy that would speed up our way of working as it would help people communicate more effectively with each other. What has been found however, is that organisations around the world did not believe that it would provide an effective return on investment. As a result, they did not make this technology a top business priority.

Whitepaper – UCC: The benefits of a communications enabled business

In his white paper, author Steve Masters, BT's Head of Global Convergence Propositions outlines how this pessimistic view is starting to change as UCC begins to move from a message of convenience to one of true business value and competitive edge through more efficient business processes. Masters outlines the kind of benefits BT itself has been enjoying. UCC has enabled BT to reduce travel costs by replacing face to face meetings with audioconferencing and videoconferencing. In fact, BT saved approximately £229.3 million in one year, largely through the increase in teleconferencing. The reduction in office space created by around 64,000 flexible workers and more than 13,000 staff working from home saves BT around another £60 million a year. Master’s white paper, UCC: The benefits of a communications enabled business, outlines the first wave of business processes expected to benefit from improvements in productivity, customer satisfaction and other aspects of performance. And how organisations need to be aware that UCC is ready to deliver a tangible business impact as they work out their roadmap for the future.

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